Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of Triple A Consultancy's website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Triple A Consultancy is a UK-based business providing AI consultancy, automation solutions, and coaching services.

2. Services

2.1 Core AI Partnership Model

• Audit Services: Business analysis and AI opportunity identification (£295 - £495)
• Pilot Projects: Small-scale AI system implementation (£995 - £1,995)
• Retainer Services: Ongoing AI partnership and support (£300 - £750 per month)

2.2 AI Coaching Services

• Quick Fix Sessions: 60-90 minute coaching sessions (£397)
• VIP Coaching Package: 3 x 90 minute structured sessions (£997)
• Long-Term Partnership: Monthly coaching sessions (£797 per month)

3. Booking and Payment

3.1 Service Booking

• Services must be booked through our official website or direct contact
• All bookings are subject to availability and confirmation
• We reserve the right to decline service requests at our discretion

3.2 Payment Terms

• Audit services: Payment due upon booking confirmation
• Pilot projects: 50% deposit required, balance due upon completion
• Retainer services: Monthly payment in advance
• Coaching services: Payment due upon booking or as agreed
• All prices are in GBP and include VAT where applicable

4. Cancellation and Refunds

4.1 Client Cancellation

• Audit services: 48 hours notice required for full refund
• Coaching sessions: 24 hours notice required for rescheduling
• Pilot projects: Cancellation terms agreed in project contract
• Retainer services: 30 days notice required for termination

4.2 Our Cancellation Rights

We reserve the right to cancel or reschedule services with reasonable notice due to:

• Unforeseen circumstances or emergencies
• Client breach of these Terms
• Technical issues beyond our control

5. Intellectual Property

5.1 Our IP

• All methodologies, frameworks, and proprietary tools remain our property
• Clients receive a license to use deliverables for their business purposes
• Our branding, logos, and content may not be used without permission

5.2 Client IP

• Clients retain ownership of their existing intellectual property
• We may use anonymized case studies for marketing purposes
• Confidential information will be protected under separate agreements

6. Confidentiality

We maintain strict confidentiality regarding:

• Client business information and data
• Strategic plans and competitive information
• Financial information and performance metrics
• Any information marked as confidential

7. Limitation of Liability

7.1 Service Limitations

• Our services are advisory and consultative in nature
• Implementation success depends on client execution and external factors
• We cannot guarantee specific business outcomes or ROI

7.2 Liability Cap

Our total liability for any claim is limited to the amount paid for the specific service in question. We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Data loss or system failures
• Third-party actions or decisions

8. Client Responsibilities

Clients agree to:

• Provide accurate and complete information
• Cooperate in good faith during service delivery
• Implement recommendations at their own discretion and risk
• Maintain appropriate data security and backups
• Comply with all applicable laws and regulations

9. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government actions or regulatory changes
• Internet or technology failures
• Pandemics or health emergencies

10. Data Protection

We process personal data in accordance with our Privacy Policy and UK GDPR. By using our services, you consent to such processing as described in our Privacy Policy.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Professional Standards

We maintain high professional standards and expect the same from our clients:

• Respectful communication and conduct
• Honest and transparent business practices
• Compliance with ethical business standards
• Respect for intellectual property rights

13. Website Use

13.1 Acceptable Use

You may use our website for legitimate business purposes only. Prohibited activities include:

• Attempting to gain unauthorized access
• Distributing malware or harmful code
• Scraping or automated data collection
• Impersonating our business or staff

13.2 Content Accuracy

While we strive for accuracy, website content is for informational purposes only and may not reflect the most current information. Always confirm details directly with us.

14. Modifications

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Triple A Consultancy.

17. Contact Information

For questions about these Terms or our services, please contact us:

• Email: craig@tripleacoaching.com
• Phone: 07413883257
• LinkedIn: Craig Eldred

18. Dispute Resolution

We encourage resolving disputes through direct communication. If formal resolution is required:

• Initial disputes should be addressed through mediation
• Unresolved disputes may proceed to arbitration or court proceedings
• English law and jurisdiction apply to all disputes